SMS Terms & Conditions

1.1 This is a customer care program. Text messages are written and sent individually by an Omni Dispatch representative to a customer, carrier, or driver who has asked to receive them. A message contains the information you asked for — most often a shipment tracking link, load or dispatch details, or a reply to a question you raised with us.

1.2 We do not send marketing or promotional text messages, and we do not run automated, scheduled, or bulk text message campaigns. Every message is sent by a person in response to a request from you.

2.1 You can ask us to text you in either of the following ways:

1. Verbally, during a phone call with an Omni Dispatch representative — for example, by asking us to send a tracking link to your mobile number. The representative reads you the disclosure below, and we record your request, your mobile number, and the date in your account.
2. By checking the optional SMS consent box on the contact form at omni-dispatch.com and submitting the form with your mobile number. The box is optional and is never pre-checked.

2.2 Consent is not a condition of purchase and is not required to use any Omni Dispatch product or service.

2.3 When consent is given verbally, our representative discloses the following before we text you: “Omni Dispatch will text this number with the information you requested. Message frequency varies and we only text when you ask us to. Message and data rates may apply. You can reply STOP at any time to stop the messages. Our privacy policy is at omni-dispatch.com/policy.html — is that OK?”

2.4 The first message you receive identifies Omni Dispatch, states that message frequency varies, and tells you how to stop the messages.

3.1 Message frequency varies. We text you only in response to your request, so how many messages you receive depends entirely on how often you ask us for information. There are no recurring or scheduled messages, and in most cases a request is answered with a single message.

4.1 Omni Dispatch does not charge for the text messages it sends. Message and data rates may apply, according to the plan you have with your mobile carrier. Please contact your carrier for details about your plan.

5.1 You can stop the messages at any time by replying STOP to any message you receive from us. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. Your number is then blocked and we will not text you again unless you ask us to.

5.2 You can also simply tell your Omni Dispatch representative that you no longer want text messages, email [email protected], or call +1 828-537-7636. If you want to receive messages again later, you can ask us as described in section 2.

6.1 If you need help, reply HELP to any of our messages, email [email protected], or call +1 828-537-7636. Because our messages are sent by a person, you can also simply reply to the message with your question.

7.1 The program is supported by major carriers in the United States, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket Wireless, Virgin Mobile, and others.

7.2 Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is outside our control.

8.1 You must be at least 16 years old and the owner or authorized user of the mobile number you provide. You agree to notify us if you stop using that number.

9.1 Information you provide in connection with this program is handled as described in our Privacy Policy.

9.2 No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services on our behalf, such as customer service or message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or license your mobile number or your SMS opt-in data.

10.1 We may update these SMS Terms & Conditions from time to time. The revised terms become effective when posted on this page. Please review this page periodically.

11.1 OMNI DISPATCH, INC — email [email protected], phone +1 828-537-7636.